Return & Refund Policy

Made-To-Order Products

All Skylen products are manufactured specifically after an order is placed. Because of this made-to-order process, returns and refunds are only accepted under specific circumstances outlined below.

Eligible Return Cases

Customers may request a replacement or refund if:

• • Product arrives damaged
• • Product has a manufacturing defect
• • Wrong product was delivered
• • Wrong size was shipped by our team

Non-Returnable Cases

• • Change of mind after purchase
• • Incorrect size selected by customer
• • Minor color variations due to screen settings
• • Products used, washed or damaged after delivery
• • Charges paid for optional services such as Priority Processing and Gift Packaging after the order has been processed

Reporting Issues

Any issue must be reported within 48 hours of delivery, along with clear photos and supporting evidence.

Customers must provide:

• • Order details
• • Photos of the product
• • Photos of the packaging (if applicable)

Order Cancellation

Customers may cancel eligible orders within 24 hours of placing the order through their SKYLEN account dashboard.

Orders that have entered preparation, production or shipping stages may no longer be eligible for cancellation.

Cancellation availability depends on the current fulfillment status of the order and may be restricted once order processing has begun.

Refund Processing

Approved refunds for prepaid orders will be processed to the original payment method used during checkout.

Refunds generally take 6–8 business days to reflect in your account, depending on your bank, payment provider or card issuer.

Cash On Delivery (COD) orders are not eligible for payment refunds unless a payment has already been collected by SKYLEN.

Optional Service Charges

Skylen may offer optional paid services such as Priority Processing and Gift Packaging during checkout. These charges are added only when selected by the customer.

If an eligible order is cancelled within the cancellation window and before processing begins, applicable service charges may also be refunded.

Once production, fulfillment or optional services have begun, these charges may no longer be refundable.

Replacement Orders

In eligible cases, Skylen may choose to provide a replacement product instead of issuing a refund.

Contact Us

For return and refund requests: